When will shipping be charged?
We’re going to charge shipping closer to the actual fulfillment date as a separate transaction.
That helps keep shipping prices accurate, and also allows us to deliver your PDFs right away instead of having to wait until the orders are “complete” with shipping information attached.
How this works:
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Backers with physical products will need to provide payment information, even if they do not select any add-ons, so that we can process shipping cost payments when the time comes. Those backers may find a pre-authorization when adding their card information.
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When the time does come, we’ll send an email to all backers with shipping balances letting them know that in 48 hours, we’ll charge their cards for shipping costs. They can contact backer support if they do not wish to be charged, and they can also access their order to update their payment information.
Last updated: April 11, 2023 12:14
We’re going to charge shipping closer to the actual fulfillment date as a separate transaction. That helps keep shipping prices accurate, and also allows us to deliver your PDFs right away instead of having to wait until the orders are “complete” with shipping information attached. How this works: Backers with physical products will need to provide payment information, even if they do not select any add-ons, so that we can process shipping cost payments when the time comes. Those backers may find a pre-authorization when adding their card information. When the time does come, we’ll send an email to all backers with shipping balances letting them know that in 48 hours, we’ll charge their cards for shipping costs. They can contact backer support if they do not wish to be charged, and they can also access their order to update their payment information.
Last Updated At: 04/12/23 | See Kickstarter UpdateWhat is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.